Troubleshooting web issues is technical but also an art as there are so many variables.

To help us find and fix the issues fast, it helps us to provide the following information:

Operating system: Mac/PC
Browser: IE (11/edge), Chrome, Safari, Firefox
Desktop/Mobile: iPad, Phone (Apple, Android)
Error Message: “502 Server Error”
Excessive detail: More is better...“ I was on the homepage and clicked on the blue download button, there was a pause and then the error message appeared. The screen froze and my computer started to belch blue smoke and smelled like toasted almonds.”


To create a screenshot use a browser extension
Chrome - Awesome Screenshot

Safari - Awesome Screenshot

Internet Explorer - Qsnap

built into address bar

ff screenshot