How Kindleman Works with Government Clients

Kindleman has extensive experience partnering with government clients from all states of Australia, offering tailored digital solutions that align with public sector goals and compliance requirements. Our approach focuses on transparency, accessibility, and long-term value, ensuring that all government initiatives are delivered efficiently and effectively.

We begin each project by engaging in a collaborative discovery process. This includes workshops with stakeholders, user research, and technical audits to understand project objectives, user needs, and existing infrastructure. Our human-centered design methodology ensures that every digital service we develop is inclusive, accessible, and aligned with WCAG standards, making it usable by all Australians.

Kindleman is well-versed in the Digital Service Standard (DSS) and follows the AGILE delivery framework, which is essential for public sector projects. We operate in clearly defined phases—from discovery and alpha to beta and live—allowing for continuous testing, iteration, and user feedback. This phased approach minimizes risk and ensures that solutions are flexible and scalable.

Security and data privacy are top priorities in all our government engagements. We adhere to the Australian Government Information Security guidelines to protect sensitive data and maintain system integrity. Our development environments and hosting solutions are designed to meet stringent government security requirements, including onshore data hosting when needed.

Procurement can often be a barrier, so Kindleman maintains up-to-date registrations on key procurement panels and marketplaces, such as the BuyNSW. This enables us to be rapidly engaged for both short-term advisory work and longer-term digital delivery.

Kindleman’s track record with government includes work with local councils, state departments, and federal agencies. Our expertise spans service design, content strategy, front- and back-end development, system integration, and ongoing support. We prioritize knowledge transfer and upskilling of internal teams, ensuring sustainability and self-reliance post-project.

In essence, our work with government clients is built on trust, accountability, and a shared commitment to public good. We deliver not just functional digital products, but transformative services that empower agencies and benefit citizens.